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(+372) 58177183

IT Courses
- Programming Courses
- Frontend Developer
- Python Developer
- Java Developer
- Java Bootcamp
- PHP Developer
- Game Developer
- DevOps Engineer
- IT Professions (non-development)
- Data Analyst with SQL and Python
- SEO from A to Z for Beginners
- Systems Analyst Bootcamp
- Requirements Development
- Systems Integration Design
- SQL for Data Analysis
- Software Testing Courses
- QA Engineer for Manual Testing
- QA Engineer for Automation Testing
- QA Pro: Manual Testing + Automation
- Manual Testing + English for IT
- Automation Testing + English for IT
Language Courses
Services
- For Children and Teens
- Speech Therapist
- Child Neuropsychologist
- Child Psychotype Assessment
- Tutor for Teens
- For Adults
- Psychologist: Emotional Image Therapy
- Career Coach: Stress-free Career
- Professional Development: Online Courses
- Client Support Specialist
- Client Support and English for Customer Service

(+372) 58177183

Course Goals
Learning Outcomes
Target Groups
Class Format
Course Program
Instructors
FAQs

English for Client Work

Enhance your language skills and start communicating confidently with clients from around the world!

Online training in mini-groups

By submitting the application, I agree to receive information and the processing of my data in accordance with the Privacy Policy

Link to this page location: #about

Why is English necessary for working with clients?

Every "Let me see how I can help" is an opportunity to impress the client, retain them, and increase loyalty.

English is a working tool for support specialists: emails, chats, calls, documentation, team communication.

If you already know how to solve client issues in Russian or Estonian, we will teach you to do the same in English—clearly, politely, and professionally.

Link to this page location: #results

Course Structure and Learning Outcomes

Fundamentals of Client Support

Learn to successfully handle standard client requests, clarify information, and provide instructions

Client Communication

Master professional terminology, develop skills for conducting business correspondence in chats and via email

Working in Difficult Situations

Learn techniques for interacting with dissatisfied clients, managing complaints, and escalating issues

Career Development

Prepare a quality resume in English and learn to effectively present your experience in an interview

Link to this page location: #for_whom

Who is the course suitable for?

Customer Support Specialists

Those who want to strengthen their communication skills in English

Managers and Salespeople

Working with an international audience and aiming for career growth

Students and Beginners

Who aspire to start a career in customer service

Link to this page location: #format

How does the training take place?

Live Online Classes

Training takes place in an online format with access to webinar recordings

Mini-Groups

Classes are held in groups of up to 10 people for maximum engagement

Practice and Role-Playing

Practical assignments based on real cases: conversation simulations and role-playing games

Job Preparation

Assistance with drafting resumes and cover letters, mock interviews

Link to this page location: #program

Detailed Course Program

English for Working with Customers

4 modules
60 academic hours

Module 1: Getting Started in Customer Support

4 webinars, 8 academic hours

Introduction to customer support: tools, tasks, and expectations
Overview of products and services
Common customer inquiries and typical situations
Role-play of a conversation with a customer

Learning Outcomes
You will learn to confidently describe tasks, use terminology, and respond appropriately to common customer inquiries. You'll participate in a simulation of customer interaction and a vocabulary test

Module 2: Communicating with Customers

4 webinars, 8 academic hours

Greetings and polite phrases in emails and chats
Clarifying and confirming information
Giving instructions and resolving basic issues
Live chat simulation and writing an email

Learning Outcomes
You will master professional and polite phrases for communicating with customers in emails and chats. You’ll learn how to clarify information and resolve inquiries, participating in a live chat simulation

Module 3: Handling Difficult Situations and Internal Communication

5 webinars, 10 academic hours

Apologies and handling complaints
Problem escalation and error reporting
Communicating with upset customers
Internal communication and case handovers
Soft skills for support professionals

Learning Outcomes
You will learn to remain calm in difficult situations, effectively communicate with dissatisfied customers, and correctly hand over cases to colleagues. You will develop your empathy and stress management skills

Module 4: Career Development

3 webinars, 6 academic hours

Describing your experience and skills
Giving and receiving feedback
Interview simulation and results analysis

Learning Outcomes
You will be able to effectively present your professional experience and create a resume in English. You will participate in an interview simulation and receive feedback on your responses

Link to this page location: #teachers

Author and Instructor of the Course

Alina Zhafiarova

Sales and Customer Success Manager
Language Training Specialist with 10 Years of Experience
C2 Level Certificate in English

Link to this page location: #reviews

Link to this page location: #cta

Join the course and start confidently communicating with English-speaking customers!

English for Working with Customers

2 months
800 euro

By submitting the application, I agree to receive information and the processing of my data in accordance with the Privacy Policy

Link to this page location: #faq

Frequently Asked Questions

Why should I study English for customer support?

English is a key tool for successful work in an international environment. Knowledge of the language allows you to efficiently address inquiries, create a positive impression on clients, and expand your career prospects.

How does the training process work and what does the course include?

Training takes place online in small groups. The course consists of four modules focused on practical exercises and simulations of real situations, ensuring an individual approach to each student.

Is this course suitable for beginners?

Yes, the course is suitable for both beginners and those who already have basic knowledge. The program is adapted for different levels; the main requirement is a desire to learn and grow.

How can I be sure that I will acquire the necessary skills after completing the course?

Each module focuses on specific skills. Upon completion of the course, you will undergo testing and have the opportunity to apply your knowledge in practice to build confidence in your abilities.

What experience do the course instructors have?

The instructor is a professional with many years of experience in customer support and teaching English, ensuring high-quality education.

What should I do if I miss a webinar?

All sessions are recorded, and you will be able to watch them at a convenient time. We will provide access to additional materials so you can catch up on what you missed.

How can I enroll in the course?

You can enroll in the course by filling out the form on the website with your name, email, and phone number. After registration, you will receive a confirmation and additional information. Don’t miss the chance to enhance your skills!