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IT Courses
- Programming Courses
- Frontend Developer
- Python Developer
- Java Developer
- Java Bootcamp
- PHP developer
- IT Professions (non-development)
- Data Analyst with SQL and Python
- SEO from A to Z for Beginners
- Systems Analyst Bootcamp
- NEW! Requirements Development
- NEW! Systems Integration Design
- Software Testing Courses
- QA Engineer for Manual Testing
- QA Engineer for Automation Testing
- QA PRO: Manual Testing and Automation
- Manual Testing + English for IT
- Automation Testing + English for IT
Language Courses
Services

(+372) 58177183

Customer Support Specialist

Master effective customer interaction techniques and start building your career in a modern company!

Online training in small groups

By submitting the application, I agree to receive information and the processing of my data in accordance with the Privacy Policy

How the Training Works

Live Lessons via Zoom

With an instructor, twice a week

Small Groups

Facilitating convenient interaction between participants

Practical Assignments

Based on real customer support scenarios

Active Practice

Role-playing and analyzing real cases

Link to this page location: #about

Customer Support: A Bridge Between the Client and the Company

A Customer Support Specialist plays a crucial role in the life of any business. They represent the company in the eyes of clients, assist them, guide them, and ensure that their experience with the product is truly enjoyable

Why is Customer Support Necessary?

For Businesses: Helps retain customers by ensuring a high level of satisfaction and loyalty, which directly impacts financial results.
For Clients: Provides prompt assistance and solutions, allowing them to maintain trust and enjoyment in using the product.
For Analysts: Collects feedback, helps identify weaknesses in the product, and directs efforts to improve it

This profession values empathy, listening skills, and problem-solving abilities. Our course will help develop these qualities and master professional tools and techniques for effective work in companies of any scale

This Course is For You If You:

Want to Quickly Enter the Profession

And strive to acquire the necessary skills in a short time

Value quality service

And want to develop your interpersonal communication skills

Are Looking for a Flexible Work Schedule

And the opportunity to work remotely from anywhere

Aspire to Career Growth

And want to enhance your competitiveness in the job market

What You Will Learn

By the end of the course, you will be able to:

Communicate Effectively with Clients

And assist them with questions of any complexity

Utilize CRM Systems

To organize work and handle inquiries

Manage Complex Situations

And turn complaints into opportunities

Apply Special Techniques

To build trusting relationships with clients

Link to this page location: #program

Detailed Course Program

Customer Support Specialist

102 academic hours

Block 1: The Role and Responsibilities of Customer Support

The role and functions of a support specialist
Communication channels and methods of product presentation
Sales techniques in support: sales conditions, complaint handling procedures

Block 2: Communication and Service Mindset

Principles of communication with clients and surveying techniques
Client support: processing inquiries and identifying needs
Techniques for polite communication and handling objections

Block 3: Handling Difficult Situations

Dealing with complaints and analyzing conflict situations
Behavior in stressful situations and developing resilience skills
Internal interaction within the company to resolve client requests

Block 4: CRM and Customer Support Tools

Basics of working with CRM (Customer Relationship Management) systems
Using artificial intelligence to solve business problems
Fundamentals of ticketing systems and handling inquiries
Financial calculations and operations within competencies

Block 5: Effectiveness and Teamwork

Self-organization and planning skills: scheduling and task management with Google Calendar
Key performance indicators: KPI (Key Performance Indicators) and NPS (Net Promoter Score)
Working with client feedback and preparing presentations on your performance

Block 6: Job Readiness Preparation

Resumes and LinkedIn Profiles: crafting a resume and profile formatting
Soft skills for interviews: practicing essential personal skills and preparing responses
Mock interviews: simulating typical interview situations

Link to this page location: #teachers

Author and Instructor of the Course

Alina Zhafiarova

Sales and Customer Success Manager
Language Training Specialist with 10 Years of Experience
C2 Level Certificate in English

Link to this page location: #reviews

Link to this page location: #cta

Join the online course and master the skills for working with clients!

Customer Support Specialist

10 weeks
In Russian
1000 euro

By submitting the application, I agree to receive information and the processing of my data in accordance with the Privacy Policy

Link to this page location: #faq

Frequently Asked Questions

What are the main advantages of the "Customer Support Specialist" course?

The course offers comprehensive training that combines theoretical knowledge and practical skills. You will learn current methods for working with clients, gain skills in communication, conflict resolution, and using CRM systems. Upon completion of the training, you will be ready for effective interaction with clients and will be able to confidently handle complex situations.

Is prior education or work experience in customer support required to participate in the course?

No, the course does not require prior experience or special education. We are happy to welcome both beginners and those looking to improve their skills. Our program is designed to accommodate all levels of preparation, and throughout the course, you will receive all the necessary knowledge and action algorithms.

How does the course help in getting a job after completion?

Our program includes modules dedicated to job readiness: here, you will learn how to create resumes, format LinkedIn profiles, and practice soft skills that will help you stand out in interviews. We also offer mock interviews, allowing you to confidently navigate real interview situations.

What additional resources are provided for course students?

Yes, upon successful completion of the course, you will receive a certificate that confirms your knowledge and skills as a customer support specialist. This certificate increases your competitiveness in the job market, as employers value specialists who have completed relevant courses.

What is the schedule and format of the training?

The course is conducted in an online format, allowing you to study from anywhere in the world. You will learn in small groups, which promotes more effective assimilation of the material and interaction with the instructor. Classes are held in the evening to enable you to balance studies with work and other commitments.

What career prospects can be expected after completing the course?

After completing the course, customer support specialists can work in large international and local companies, as well as in startups and the service sector. You will have the opportunity to advance in your career, moving on to higher positions such as Customer Service Manager or Head of Support Department, which opens new horizons for career growth.